Home Assessments and Postal Trials (UK only) - Terms & Conditions

At Neater Solutions, our mission is to provide the best possible equipment for each individual. With over 40 years of experience in this field, we believe equipment must be tested in real-life settings to ensure the right match. That’s why we offer clients in the UK the opportunity to try our products—through either a home assessment or a postal trial—free of charge.

We want every client to feel confident in their choice, and our experience has shown that open, prompt, two-way communication is key to success. This often includes providing us with relevant information in advance of the assessment or trial. Working together in this way ensures a smooth process and the best possible outcome for the client.

These terms set out how our assessment and trial process works.

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1. One Home Assessment or Postal Trial per Client

• Each UK client is entitled to one free opportunity, which may be either a home assessment or a postal trial.

• If a client requests a repeat home assessment or a repeat postal trial after the initial opportunity, an additional fee of £299 will apply.

• This additional fee will not apply if the need for a further assessment or trial arises due to a fault or error by Neater Solutions.

The following terms apply to postal trials only.

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2. Agreement & Dispatch

Before the equipment is dispatched, the person or organisation arranging the trial must complete and return the agreement section below.

 

3. Your Responsibilities

• (A) Care of Equipment: We kindly ask you to look after the equipment during your trial. It should be returned in good condition (normal wear and tear is expected and accepted). Please pack the equipment securely when returning it, and confirm the collection address with us.

• (B) Non-Return: If the equipment is not returned to us, we may need to charge the full value of the unit and accessories in addition to the rental fee.

• (C) Late Return: To help us keep trials running smoothly for others, a daily charge of £100 will be applied for each day the unit is not returned beyond the agreed return date.

• (D) Collection Timing: We will arrange collection 5 days after delivery (e.g., Monday delivery = Friday collection). Please ensure someone is available on the agreed collection day.

We have many requests for trials, and returning the equipment on time helps us provide this service to as many people as possible.

 

4. Support from Neater Solutions

Neater Solutions is committed to supporting you throughout your trial to ensure the best possible outcome. We will provide:

• Pre-assessment and Suitability Advice
  A pre-assessment (via phone, video call, or email) to recommend the most appropriate equipment and accessories based on the individual's needs and environment.

• Logistics and Delivery

  • Secure packaging of the equipment for safe transit

  • Coordination of suitable delivery and collection windows

  • Clear packing instructions for the return

• Set-up and Personalisation

  • A setup call to guide you through initial use

  • Personalisation of settings to meet the user’s needs

  • Immediate support for any questions or concerns

• Ongoing Support

  • Availability for follow-up or check-in calls

  • Continued technical and usage advice and support throughout the trial

• Post-Trial Quotation

  • A tailored quote for purchase following the completion of the trial